Third-Party Booking Process

Introduction

In agreement to use a third-party booking platform instead of Zero Latency booking platform, this process has been created for venues who have a 3rd party booking platform. This process must be followed to ensure that all bookings transferred from the third-party platform to Zero Latency Portal are accurate.

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On this page:

  Why do I need to transfer the booking to the Zero Latency Portal?

  How do I make a booking?

  Completing the booking details

  Other Features

  Test Sessions

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Why do I need to transfer the booking to the Zero Latency Portal?

There are a few reasons why it is important that tickets sold on your booking platform need to be transferred into the Zero Latency Portal:

1. Player session - Without an existing booking in the Portal, you cannot operate a game. That means that a customer will not be able to enter the Zero Latency experience at all.
   
   This is because when a customer books a ticket on the Zero Latency Bookings Page, it creates a ‘session’ in the Zero Latency Portal. This ‘session’ is then available on the Zero Latency Launcher for the game master to operate the game. These three systems are all integrated.
   
   Because you will not be using the Zero Latency Bookings Page, you will not have a ‘session’ in the Zero Latency Portal so you will have to manually input the booking into the Portal to create the ‘session’.
   
   
2. Player Profile - The ‘session’ created in the Zero Latency Portal allows each customer to create their own Zero Latency Account. Customers will create their account upon arriving at the venue preferably on a tablet.
   
   It is important that each customer has their own account because it will create a player profile for them inside the game. Each customer account must have a unique email address. Without a player profile assigned to the customer inside the game, the customer will not be able to play the game.
   
   
3. Customer scores - It is also important that each customer has a player profile otherwise they will not receive their game scores at the end of the experience.
   
   
4. Customer survey - At the end of the experience, customers will receive an end of game survey in the same email that they receive their scores. The survey is a valuable report that you can access in the Portal to receive feedback from customers about their experience.
   
   
5. Content and Support licensing fee - Zero Latency charges the Content and Support invoice based on the games played in the Portal which is why it is very important to process booking correctly to ensure that the invoice is accurate. 

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How do I make a booking?

1. Log into the Zero Latency Portal
2. Click on the "New Booking" button or; hover over the booking icon and click the "+"
3. Complete the booking details

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Completing the booking details

To manually transfer a booking from your platform to the Zero Latency Portal, you must complete the following sections;

• Purchaser email - This must be filled out with the email address of the person who has booked the tickets.
  
  
• Game - You must select the game the customer wants to play.
  
  
• Players - You must select the number of tickets the customer has purchased.
  
  
• Date and Time - You must select the date and time the customer has booked.
  
  Important - You will need to create Open Times in the Portal for the correct session time and dates to appear when transferring the booking. It is really important that the correct pricing (e.g. peak vs off-peak) is applied to the Open Time otherwise, there is a risk that you will overstate or understate your revenue earned in the Portal.
  
  
• Cost - Confirm if a customer’s payment has been received.
  
  Important - As per your Customer Agreement, you will receive a designated number of free tickets on the first day of each month for whatever purposes you deem necessary. If you would like to apply free tickets to a booking, simply click the ‘Free Session’ checkbox and the booking amount will automatically update to $0.
  
  
• Discount Code - This is where you can apply any promotional codes.
  
  Important - If the customer has received or redeemed a discount, you must apply the applicable discount code when transferring their booking otherwise the ticket will be processed at full retail price. For example, if a corporate event has received a 10% discount for a large group booking, apply the 10% discount code in the ‘Discount Code’ field.

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Other Features

• Override Price - This field will override the total price with the number you enter. You should not use this feature to amend a ticket price. Instead, you should use the Discount Code feature to process specials as detailed above.
  
  
• Bypass Open Time - This feature will allow you to create a session without creating an Open Time.
  
  Important - This will not check for over-booking which means that if you accidentally select a time and date that already has an existing session, you will have double booked customers and have more than 8 players in that session.
  
  
• Credit Checkbox - Tick the box if you want to use the player's store credit (this only applies if they have any available credits linked to their email). This will not apply to you given that you will be using a third-party platform. 

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Test Sessions

The test session feature in the Portal should only be used for testing and never be used for paying customers. You should not use this feature on paying customers or to run free sessions for media, staff, customers, friends, family or demonstrations. 

Important reminders

• Please remember to refer to the Customer Agreement as agreed upon between you and Zero Latency .

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Article Keywords/Phrases: 

3rd Party Booking System
Third party bookings