Suggested Gift Voucher and Promotion Code Policies

Introduction

Policies for Gift Vouchers and Promotion Codes provide customers with clear expectations as to when and how codes can be redeemed.

Given that legal requirements differ in each jurisdiction, this article will provide you with an overview and example policies to consider.

Please ensure that your policies comply with the legislation in your jurisdiction.

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On this page:

  Gift Vouchers

  Promotion Codes

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Gift Vouchers

Your gift voucher policy must comply with the legislation in your jurisdiction. As an example, gift vouchers in Brisbane, Australia must be valid for at least three years whereas gift vouchers in Georgia, United States must be valid for at least five years. 

Example policies for Gift Vouchers:

• Gift Vouchers can only be redeemed at the venue location it has been purchased for, and cannot be transferred to a different venue location.
  
• Gift Voucher validity is set by the venue location that sells them, confirmed via email after purchase and cannot be extended beyond that date.
• Gift Vouchers are to be treated as cash and cannot be refunded and/or replaced if lost, stolen, previously printed and used or damaged.
• Gift Vouchers cannot be exchanged for cash, sold or used to purchase Gift Vouchers.
• Gift Vouchers are released to the purchaser or recipient via email but they can be printed, reprinted or emailed as required.
• Gift Voucher codes are unique​,​ can be used repeatedly and transferred to another customer for use until the value has been redeemed.
• Any outstanding balance will be ​retained on the same Gift Voucher code which can be used until the value has been redeemed​.
• Gift Vouchers can be used for standard session/s ticket/s.
• Gift Vouchers must be redeemed online at www.zerolatencyvr.com.

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Promotion Codes

A promotion code policy should instruct customers on when and how they can be redeemed.

Example policies for promotion codes: 

• To redeem the promotion code, you must enter it prior to completing the order.
• The promotion code cannot be applied to previously placed orders.
• The promotion code is valid for a limited time only and cannot be extended past its expiry date.
• Promotion codes are valid for online bookings only.
• Each promotion code can be used only once unless otherwise specified.
• Each promotion code applies only to qualifying package bookings if specified in the offer.
• The promotion is subject to all restrictions set forth in the offer.
• The promotion code is not transferable or redeemable for cash or credit.
• If you cancel a booking purchased using a promotion code and are eligible for a store credit, we will subtract the value of the promotion code from your returned store credit.
• Promotion codes may not be combined with other offers.
• The validity of the promotion code can be changed by Zero Latency at any time, without warning.
• If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotion code discount will not apply.

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Article Keywords/Phrases: 

Gift vouchers 
Gift voucher policy
Promotion code
Policy