How do I place an order?

Introduction

You can now purchase equipment and tools through the new Zero Latency Store instead of having to submit tickets to our Support Team. Follow the steps in this guide to learn how to place orders through this new platform.

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On this page:

  Step 1: Log in

  Step 2: Search for the item to be purchased

  Step 3: Add the item to your shopping cart

  Step 4: View your shopping cart

  Step 5: Checkout page

  Step 6: Payment Summary

  Step 7: Order Confirmation

  Step 8: Logout

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Step 1: Log in

• Use the ST PC to visit https://store.zerolatencyvr.com and login to your account. If you don't have an account, please read this article.

• If you work at two sites and an account was requested for both, you will be prompted to select the site you'd like to place an order for.

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Step 2: Search for the item to be purchased

There are a few different ways to search for a product you are after:

• When you are on the home page, you can scroll down and search through each page. This shows all the products available for purchase in our inventory.
• You can use the navigation tab and select the most appropriate category for that product.
• You can search for the product using keywords in the search bar.

Can't find what you are looking for? Click here.

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Step 3: Add the item to your shopping cart

• Click on the item and read the description to make sure it is the correct part for your system.
• Some items are built to order. If so, this will be noted in the description. If items are out of stock Zero Latency will split the order and ship what is in stock first. When the remaining items are in stock they will be shipped.
• Enter the quantity you would like to purchase and click the "Add to cart" button.

• For products that have a matrix or list option, enter the quantity you would like of each one (in this case the patch number) in the fields available. Then scroll down to click 'Add to cart'.

Matrix:

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Step 4: View your shopping cart

• Click on the trolley icon to view your shopping cart.
• You can change the quantity of the items you'd like to purchase as well as remove them if you change your mind.
• When you are ready to place your order, click the "Checkout" button.

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Step 5: Checkout page

Here you will need to review all the details to make sure they are correct. Click on the headings to open up each section.

Account & Billing Details

• Here you can update the billing postal address. All communication is done by email so if you need the default contact for billing related messages updated, please contact the Support Team.

 

Delivery Details

• Check your delivery address and make sure it is correct as the shipping costs will be based on this.

Info

If you need to update the delivery address please let our Support Team know so we can ensure this is also updated in our DHL account.

Shipping Method 

• Click the "Update Shipping Methods" button.

• The DHL shipping cost will be updated and displayed.

• If you see this message, don't place the order and contact Zero Latency Support. If you proceed with the order you will be charged this amount for shipping.

Info

If items are out of stock Zero Latency will split the order and ship what is in stock first. When the remaining items are in stock they will be shipped.

Payment Method

• Payments must be made through Stripe unless you are from a Zero Latency HQ owned site.
• You don't need to have a Stripe account to make a payment through Stripe but you will need to enter an email address on the next page.

Warning

If you are not from a Zero Latency owned site and you select 'Zero Latency HQ Owned Site', your order will be automatically voided and you will need to go through the process again selecting Stripe as the payment method.

Confirm Order

• The following fields can all be left blank.
• You might need to click on the drop-down arrow to see the full details of specific items that come in different sizes/numbers.
• Click the "Confirm Order" button when you are ready to proceed.

Info

We aim to ship orders out within 7 days, however, there can sometimes be delays. If you require something urgently, contact our Support Team.

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Step 6: Payment Summary

• Here you will see the summary of the costs of your purchase.
• Click the "Pay by card" button and enter your details in the pop-up box.

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Step 7: Order Confirmation

• Once the payment form has been submitted you will see a confirmation message.

• You can click on the order number to view the details of the order.

• You will also receive a confirmation via a ticket that advises you of the status of the order. You will receive automatic updates of the status of your order that will include the tracking number when it has been shipped.
  
  

Warning

If you have placed your order with Bank Deposit as the payment method and you are not from a Zero Latency owned site (eg: Brisbane, Melbourne, Sydney), the order will be voided and you will need to place it again and select Stripe as the payment method. The order will also be removed from your history. You will receive a ticket if this happens.

• You can view your orders at any time by going to the "All Orders" section under "My Account" and clicking on the corresponding order. If the order is fulfilled, it means it has been shipped.

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Step 8: Logout

• Make sure you log out to prevent unauthorized access.

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Article Keywords/Phrases: 

How do I make an order in the ZL store?
Ordering through the Zero Latency store