Game Space Map

• Headset Tracking Camera Alignment Calibration Test
• How to check your Floor Height

Troubleshooting

• Gen 3

• Why Does 'Remaining Charge Percentage' for the Controller Seem to Increase During Use?
• Are USB Ports on Venue PC's Disabled?
• How to Troubleshoot WiFi At Venue PC
• What to do If Windows asks for a password to login?

Zendesk

• How do I access my tickets?
• Phishing & Suspicious Emails

Contact Client Services

• What should I do if the Game Master phone doesn't work? (Phone Numbers)
• How to contact Client Services
• How do I log a ticket to Zero Latency Client Services?
• What are your response times? (SLAs)
• Escalations
• How do I off-board a staff member?

Replacing Equipment

• How to setup a warranty replacement Focus 3 HMD
• How do I request a quote for hardware repair from HP?
• 3rd Party Software
• How do I check warranty and submit a warranty claim on the HP portal?
• DHL Shipping Statuses

Hardware Manager

• How do I use the Troubleshoot button?
• How do I log into the Hardware Manager?
• Hardware Manager Dashboard Overview
• Wearable Sets Overview
• Controllers Overview
• Headsets Overview

Purchasing Equipment

• Zero Latency Store

• Who are our approved suppliers?