Controllers Overview

Introduction

The Controllers page of the Hardware Manager provides you with a list of all the controllers that are at your venue. The following article will give you the knowledge in updating details, adding a new controller and updating the status of a controller.

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On this page:

  How do I access the Controllers page?

  Understanding the layout of Controllers

  How do I view a Controller?

  Understanding the layout of a Controller

  How do I add a Controller?

  How do I edit a Controller?

  How do I update a Status?

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How do I access the Controllers page?

• Log into the Hardware Manager with your Portal credentials

• On the navigation bar, select "Controllers" 

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Understanding the layout of Controllers

• This page displays the following information:
  • Name: The name assigned to the controller
  • Status: The state of the controller
  • Type: The details of the controller
  • Add Controller: To add an additional controller

• You can view any decommissioned controllers by selecting the 3 dots icon next to status 

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How do I view a Controller?

• Click on a controller to view additional information 

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Understanding the layout of a Controller

• This page displays the following information:
  • Controller: Detailed information of a controller - Further below is information on Edit and Update Status

• • Active Faults: Details of current reported issues

• • Service History: A history of changes made to the controller

• You can view information on which wearable set the controller is combined with by clicking the link under Wearable Set

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How do I add a Controller?

• Click "Add Controller" on the controller's page

• A window will be displayed with the following fields that are required to be completed:
  • Name: The device name
  • Mac Address: The mac address of the device (Master PCB)
  • Serial Number: The serial number of the device (Master PCB)
  • Product Type: The model of the device
  • Date Installed: When the device was installed
  • Warranty Expiry: When the warranty for the device will expire

Caution

Ensure the Mac Address is filled and correct, otherwise, it will not be authenticated and it cannot connect to the Launcher

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How do I edit a Controller?

• Click "Edit" on the details page of a controller

• If any details are incorrect or need to be updated this is where you can update the information 

Caution

If the name of the controller is changed at any point, you will need to re-bind the controller

• Once the information has been submitted, the details will be displayed in the service history 

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How do I update a Status?

• Click "Update Status" on the details page of a controller

• This will allow changes to be made to the status of the device and add any required notes
• The following selections will be available to choose from:
  • Operational: Active and usable in everyday operations
  • Tagged Out: Not usable in operations 
  • Troubleshooting: Currently testing the device to verify the issue
  • Warranty Claim Submitted: A case has been submitted 
  • Decommissioned: Device cannot be resolved/fixed

• Once the information has been submitted, the details will be displayed in the service history 

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Article Keywords/Phrases: 

Controllers page
Hardware manager controllers