Headsets Overview

Introduction

The Headsets page of the Hardware Manager provides you with a list of all the headsets that are at your venue. The following article will give you the knowledge in updating details, adding a new headset and updating the status of each headset. 

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On this page:

  How do I access the Headsets page?

  Understanding the layout of Headsets

  How do I view a Headset?

  Understanding the layout of a Headset

  How do I add a Headset?

  How do I edit a Headset?

  How do I update a Status?

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How do I access the Headsets page?

• Log into the Hardware Manager with your Portal credentials

• On the navigation bar, select "Headsets" 

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Understanding the layout of Headsets

• This page displays the following information:
  • Name: The name assigned to the headset
  • Status: The state of the headset
  • Type: The details of the headset
  • Add Headset: To add an additional headset

• You can view any decommissioned headsets by selecting the 3 dots icon next to status 

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How do I view a Headset?

• Click on a headset to view additional information 

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Understanding the layout of a Headset

• This page displays the following information:
  • Headset: Detailed information of a headset - Further below is information on Edit and Update Status

• • Active Faults: Details of current reported issues

• • Service History: A history of changes made to the headset

• You can view information on which wearable set the headset is combined with by clicking the link under Wearable Set

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How do I add a Headset?

• Click "Add Headset" on the headsets page

• A window will be displayed with the following fields that are required to be completed:
  • Name: The device name
  • Mac Address: The mac address of the device
  • Serial Number: The serial number of the device
  • Product Type: The model of the device
  • Date Installed: When the device was installed
  • Warranty Expiry: When the warranty for the device will expire

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How do I edit a Headset?

• Click "Edit" on the details page of a headset

• If any details are incorrect or need to be updated this is where you can update the information 

• Once the information has been submitted, the details will be displayed in the service history 

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How do I update a Status?

• Click "Update Status" on the details page of a headset

• This will allow changes to be made to the status of the device and add any required notes
• The following selections will be available to choose from:
  • Operational: Active and usable in everyday operations
  • Tagged Out: Not usable in operations 
  • Troubleshooting: Currently testing the device to verify the issue
  • Warranty Claim Submitted: A case has been submitted to HP
  • Decommissioned: Device cannot be resolved/fixed

• Once the information has been submitted, the details will be displayed in the service history 

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Article Keywords/Phrases: 

Headsets in Hardware Manager