DHL Shipping Statuses Follow
Introduction
This article explains all the DHL shipping statuses, please read the table below.
DHL Shipping Statuses
| Status | Description |
|
Shipment information received |
Zero Latency has printed your shipping label and your parcel is awaiting pickup by the DHL courier. |
| Shipment picked up | Your parcel has been picked up by the DHL courier. |
| Customs status updated | Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process. |
| DHL Needs further information from the importer | Typically, this status will be automatically cleared and you don't need to provide any further information. In rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status. |
| Shipment has been given a release by Customs | Customs have inspected your parcel and cleared it for delivery. |
| Shipment on hold | Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it. If it's on hold for more than a couple of days please contact DHL to see if they require payment for duties and taxes. |
| Shipment held | Available upon receipt of payment, please contact DHL for potential payment of duties and taxes so the goods can be released. |
| Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery | Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does, you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards. |
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Shipping status
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