How to contact Client Services

Contacting Zero Latency VR Support

A guide for operators who need fast, reliable ways to reach Zero Latency VR Support—based on urgency, availability, and context.

On this page

• Email Support
• Live Chat
• Phone Support

Email Support

Email is ideal for general queries or low-priority issues that do not disrupt live game play.

Send your query to:
[e-mail]

Use email when: the issue isn’t game-stopping and can wait for a business-day response.

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Live Chat

Use chat for real-time help during operating hours. You’ll speak directly with a live support member via the portal.

1. Click the Support button at the bottom right of the portal or knowledge base.
2. Follow the prompts to open a live chat.
3. Include your name and venue location to speed up resolution.

Note: Chat is only staffed during standard business hours. If no one is available, follow up by email or phone.

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Phone Support

For critical, game-impacting issues, use the Game Master phone to connect to our 24/7 hotline.

1. Pick up the Game Master phone and dial 1 or press 2 to leave a voicemail.
2. Describe the issue and your venue name clearly to the support operator.
3. During after-hours please press 1 a second time or again press 2 for voicemail. 

Note: Please stay on the line—our team may be assisting other venues, and wait times can vary. Calls are automatically routed at set intervals, so hanging up and redialing will move you to the back of the queue.

Use phone support when: you face a game-stopping issue or your booking systems are down.

If your venue phone is unavailable, use one of the following backup numbers:

• Australia: [phone]
• North America: [phone]
• Europe: [phone]
• Mexico: [phone]

Warning: Calls made outside Australian business hours may incur a call-out fee.

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Keywords: Support, Contact, Help, Game Master, Troubleshooting, Emergency