How do I access my tickets?

Introduction

Follow this article if you would like to view all your, as well as your organization's tickets, in Zendesk. You will be able to see requests made by all members of your organization.

Who can use this feature?

Anyone who has an organization assigned to their account on Zendesk will be able to view their tickets, and tickets they're CC'd on. If you would like to be able to access all your organization's tickets, contact the Client Services team.

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On this page:

  View all tickets

  View your requests

  View requests you're CC'd on

  View all organization requests

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View all tickets

1. Navigate to Zendesk
   
   
2. In the top right of the screen, select the drop down arrow next to your name, then select 'My Activities
3. You will see now see a dashboard that will open to a section named 'Requests' by default.
   
   
4. Under 'Requests' you will see 3 options
   • My requests
   • Requests I'm CC'd on
   • Organization requests

Note: you must be signed in on Zendesk to access this page

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View your requests

1. Select 'My Requests'
   
   
2. You can now view all tickets you have lodged

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View requests you're CC'd on

1. Select 'Requests I'm CC'd on'
   
   
2. You can now view all tickets you are CC'd on

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View all organization requests

1. Select 'Organization requests'
   
   
2. You can now view all tickets from your organization
   
   
3. If you are a member of multiple organizations, use the drop down menu to change which organization you wish to view

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Article Keywords/Phrases: 

Tickets
Requests
View tickets
Organization tickets