Settings: Email Templates

Introduction

The Email Templates page is used to control the text and aesthetic of email templates that customers receive. 

Who can use this feature?

Any user that has access to the "Admin" user permission can use this feature.

If you do not have access to this feature, please speak to your Operations Manager.

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On this page:

  Training Videos

  How do I access this page?

  How do I set up the Email Templates?

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Training Videos

• Click on the play button to watch the Email Templates video.

Info

To view the chapters and timestamps, please watch this video directly on YouTube.

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How do I access this page?

• Click the "Settings" button.

• If you have been given access, you can select "Email Templates".

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How do I set up the Email Templates?

What is this section used for?

This section controls the text and aesthetic of email templates that customers receive. The Email Templates page contains the following:

1. Master Email Template
2. New Booking
3. Reminder
4. Game Results
5. Booking Register
6. Credit Change

Caution

Changes to these fields will impact the emails that customers receive from Zero Latency. Make sure everything is correct before you save. Also, customers will receive a reminder 7 days before their session and one day before (this applies only to those customers who book in advance).

• The first step is to ensure there is a "Reply Email" and "From Email".
• The "From Email" is important because it sends emails to the customers. This MUST be a zerolatencyvr.com domain to work. An example of this email would be [e-mail]
• The "Reply Email" is important because it receives emails from the customers. An example of this email would be [e-mail]

Caution

If there is no "Reply" or "From" email set up, the customers will not receive any important emails from Zero Latency. Also, you can use the same Reply/From email.

The site can opt to have a "Low Experience" email.

• Tick the checkbox and enter a number in the field. This number means that anything at or below this number will trigger an email to the "Reply Email" of the site.
• In this example, the Reply Email will receive a Low Experience email if they receive a survey rating of 5 or below.

• You can make changes in a different language depending on your site by using the language dropdown.

• Select the email template you would like to change.
• When you are complete, click the "Save" button.
• In this example, we are using the New Booking template.

• Similar to the Content page, if you tick the "Use Default" checkbox, it will automatically insert the template (If it is available) and therefore will not use your custom email template.

Info

Please note, if you tick the "Use Default" checkbox you will see a grey screen with an error. This occurs because the system is blocking you from making any changes.

• If you tick the "Use Master Template" checkbox. It will insert this template into the {Body} of the Master Template (when the customer receives an email).

• The Master Template can be styled any way you like, just make sure the {Body} placeholder is included.

• If you want to test out the email template you have just created, you can click on the "Send Test" button.

• This will send an email to your inbox and input your player data into each placeholder.

Placeholders

In all templates, you will see many placeholders {}. This will input customer data automatically when they receive an email.

Caution

It is imperative that you do not delete these placeholders otherwise the customer's information will not be automatically included in the email.

Some links in the templates also contain placeholders. These will direct the customer to their specific URLs.

Caution

It is essential that you do not delete these link placeholders otherwise the customers will not be able to access their specific URLs.

All placeholders can be found in this table below: 

Template	Placeholder	Description
New Booking	{BookingId}	The booking ID
	{BookingUrl}	The URL to view the booking online
	{FallbackName}	The name of the customer by preference (display name, name or email)
	{StartTime}	The time of the booking
	{PlayerCount}	The number of players in the booking
	{DurationMinutes}	The duration of the game
	{ExperienceMinutes}	The duration of the experience
	{PackageName}	The name of the package
	{InvoiceUrl}	The link the the bookings Tax Invoice
Reminder	{FallbackName}	The name of the customer by preference (display name, name or email)
	{Weekday}	The day of the booking
	{MonthDate}	The month of the booking
	{Time}	The time of the booking
	{PackageName}	The name of the package
Password Reset	{FallbackName}	The name of the customer by preference (display name, name or email)
	{Password}	The password
Game Results	{FallbackName}	The name of the customer by preference (display name, name or email)
	{GameResultsUrl}	The URL to the game results
	{Code}	The unique code to view the link
	{PlayerCode}	The unique code to view the link
	{GameName}	The name of the game
Booking Register	{FallbackName}	The name of the customer by preference (display name, name or email)
	{Username}	The username of the customer
	{Password}	The password of the customer
	{LoginUrl}	The URL to log into the Zero Latency account
Credit Change	{FallbackName}	The name of the customer by preference (display name, name or email)
	{CreditAmount}	The credit account (ZL Store Credit)
	{NewBalance}	The balance of the credit on the customer account
Gift Voucher	{Message}	The message from the customer who is sending the gift voucher
	{Code}	The code of the gift voucher
	{Expiration}	The expiry date of the gift voucher
	{Amount}	The monetary amount of the gift voucher
	{ToName}	The name of the customer who is receiving the gift voucher
	{ToEmail}	The email of the customer who is receiving the gift voucher
	{FromName}	The name of the customer who is sending the gift voucher
	{FromEmail}	The email of the customer who is sending the gift voucher
	{BookNowLink}	The link to the booking page
	{Location}	The location of the gift voucher
	{Address}	The address of the site

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Article Keywords/Phrases: 

Email Templates
How do I make email templates?
Placeholders
Reply Email
From Email
Booking Email