Chat/Messaging Overview

Introduction

The chat or messaging function allows you to speak with a member of Zero Latency Client Services in real-time during operating hours. If it is after-hours, the message will be converted into a Zero Latency Client Services Ticket.

Caution

The chat function is best used for all non-urgent questions or assistance. Do not use the chat/messaging for Priority 1 issues or ordering stock.

Who can use this feature?

Any user that has access to the Zero Latency Portal can use this feature.

If you do not have an account, please speak to your Operations Manager.

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  How do I access the "Chat" function?

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How do I access the "Chat/Messaging" function?

• Click on the "Chat" button on the bottom right corner of the page.

• Start a "Conversation".

• A member of Zero Latency Support will join the chat.

• If no member is available, the message will be converted into a Zero Latency ticket and it will be answered at the earliest convenience.

• Once the chat has ended, a feedback window will appear.

• Shortly after, a "Chat Log" will be sent to your email.

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Article Keywords/Phrases: 

How do I chat to support?
Live chat
Chat overview