Game Results Overview

Introduction

The Game Results page is used to view individual player results of the games. If you have been given access to the Hardware feature, you can also see what hardware was used. Lastly, if a customer didn't receive the "Game Results" email, you can manually send it to them again.

Who can use this feature?

Any user that has access to the "Bookings, Refunds and Cancellations" user permission can use this feature.

If you do not have access to this feature, please speak to your Operations Manager.

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On this page:

  Training Videos

  How do I access the "Game Results" page?

  How can I search for a game result?

  How do I view a game result?

  How can I view what hardware was used for a session?

  How do I view the results on the website?

  How can I resend game results?

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Training Videos

• Click on the play button to watch the Game Results Overview video

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How do I access the "Game Results" page?

• Click the "Game Results" button.

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How can I search for a game result? 

There are four ways you can search for a game result.

1. Search for the individual Purchase Player
2. Search for the Team name (for Threat Lethal results)
3. Search for the Booking Time
4. Search for the Game

Once you search, a list of all the sessions will appear.

• You will see the following details: Booking Time, Start Time, Duration, Game, Score and Players

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How do I view a game result?

• Once your session has been found, click on the "View" button.

• You will be able to see statistics such as: Start Time, End Time, Duration, Score, Rank, Site, Game and all the individual player scores of each section of the game.

High Scores (yellow)

• In the Game Results page, anything in "yellow" means that player had the highest score for that particular statistic (for this session)

Info

Sol Raiders game results are displayed differently to the rest of the games

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How can I view what hardware was used for a session?

If you have been given access to the "Hardware" function, you will be able to see which hardware was used for that session at the top of the game results page.

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How do I view the results on the website?

• To view the scores on the website, click the "View On Website" button.

• In this example, Sol Raiders will appear like this (on the website)

• There is also an option to share the game results on social media

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How can I resend game results?

By design, directly after a game, the players will automatically receive an email with their game results.

• If a customer does not receive their game results, you can click the "Send Score" button to send it again.

Warning

If a customer still hasn't received their game results, go into their player profile and ensure that their email is correct. Also, ask them to look at their email spam or junk.

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Article Keywords/Phrases: 

Understanding the game results page on the portal
Game results overview