Introduction

This is an overview about all the different security features which are implemented into the Zero Latency Portal.

On this page:

Locked accounts

Locked accounts

To prevent unwanted users from being able to log into Zero Latency's Portal, each account has 5 attempts to log into their account before it is locked
To unlock the account contact your site's admin or a Client Service agent
If you have admin level access you can unlock accounts following THIS article
If you forget your password and have locked your account you will need to have your account unlocked AND have your password reset

You can strengthen your Portal's account security by setting up Two-factor authentication
You can follow THIS article on how to set up Two-factor authentication

If no one is able to log into their Portal account on non Zero Latency devices that may mean your IP has been blocked
Your IP can be blocked if 3 different users all have their accounts locked in succession
To have your IP unblocked you will need to contact Client Services

Article Keywords/Phrases: 

Account security
Multi factor authentication
Unable to access portal account