Service Technician Job Description

Introduction

An example job description when advertising and hiring a Service Technician.

You can copy this job description and use it to hire your staff.

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  Example job description

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Example job description

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our new team based in <location>. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

ABOUT <company>

<Insert your own company’s description here>

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With over 100 venues worldwide and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.

YOUR ROLE

We are looking for Service Technicians who can manage and fix Zero Latency’s hardware with care and efficiency.

You will work closely with the Operations Manager and Zero Latency’s Support department to resolve and troubleshoot issues. Years of technical experience is NOT required as you will be trained to solve common issues, but problem-solving skills and patience are a must. When working with innovative technology, expect the unexpected.  

Responsibilities Include: 

• Managing all venue hardware
• Testing and troubleshooting VR headsets, controllers, and cameras
• Dismantling and rebuilding equipment, controllers, and setups
• Managing software – facilitating updates across devices
• Documenting and reporting issues

WHO YOU ARE

• Proficient technical ability in computer repairs
• Ability to identify problems and offer solutions
• Precise written communication skills
• Experience with hand tools
• Take accountability for your work
• A passion for VR, gaming and technology
• Available on weekends

You must be reliable, punctual and well-presented with the ability to prioritize tasks. To succeed in this role, you must be able to work in a team.

WORKING HOURS

We are looking for Service Technicians to join the team in <location> on a casual basis, working an average of 16-18 hours per week, primarily over weeknights and weekends.

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Article Keywords/Phrases: 

ST job
Hiring an ST
Service Tech hiring process