Team Leader Job Description

Introduction

An example job description when advertising and hiring a Team Leader.

You can copy this job description and use it to hire your staff.

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  Example job description

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Example job description

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our new team based in <location>. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

ABOUT <company>

<Insert your own company’s description here>

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With over 100 venues worldwide and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. 

YOUR ROLE

We are looking for Team Leaders who can lead a brand new team and deliver Zero Latency’s world leading experience with great energy and professionalism.

You will oversee the Zero Latency site and Game Masters when the Operations Manager is unavailable. You will be responsible for opening and closing the venue, managing customer enquiries and complaints, and running game sessions. Your priority is ensuring player safety, delivering high-end customer service experiences and supporting the Operations Team.

Responsibilities include:

• Customer greeting, check-in, suit-up and suit-down
• Presenting the player safety briefing
• Managing in-game sessions and ensuring player safety
• Identifying, troubleshooting, and recording technical issues
• Maintenance of Virtual Reality equipment
• Supporting the Operations Manager
• Selling merchandise
• Opening and closing the venue
  
  

WHO YOU ARE

• 2+ years of customer experience in the entertainment/hospitality industry
• At least 1 year in a leadership position
• Ability to manage overexcited customers
• Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues
• Strong and engaging oral presentation skills
• Experience working in small and large teams
• Demonstrated patience and understanding when managing customer expectations
• Taking accountability for your work and decisions
• A passion for VR, gaming and technology
• Available weeknights and weekends

You must be reliable, punctual and well-presented with the ability to prioritise tasks and work in a team. As the Team Leader, the team will refer to you when issues arise but your daily responsibilities will not differ significantly from those of our Game Masters.

WORKING HOURS

We are looking for Team Leaders to join our team on a casual basis, working an average of 16-18 hours per week, primarily over weeknights and weekends.

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Article Keywords/Phrases: 

Team Leader job
Hiring a Team Leader
TL hiring