How do I Image a Gen 3 PC

Introduction

While troubleshooting, it may be necessary to re-image a PC in order to resolve the issue. Follow the steps below to image (or to re-image) a Game Master, Spectator, Streaming Server or the Front of House PC.

Warning

In order to complete this process, you will require "Admin" user permission in the ZL Portal. If you do not have this permission, please contact the Manager of your Venue or email Client Services.

Also, when using the Image Drive, that PC will need to be connected to a video monitor in order to follow the process.

Time Required

• 15 - 20 minutes

Tools & Equipment Required

• Admin Permission (ZL Portal)
• Monitor + Peripherals 
• Upgrade Image Drive

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On this page:

  How do I use the Imaging Drive?

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How do I use the Imaging Drive?

• Plug the Imaging Drive into any USB slot and Restart the PC. 
• As the PC powers back on, repeatedly press either [F12] (for Dell) or [F9] (for HP) until you see a menu allowing you to choose a Boot Option.
• Select the connected HDD from the boot options.

Info

The HDD that has been provided may not be the same brand as the image below (Western Digital). When selecting from the boot options, ensure you view the brand of the HDD before making the selection. 

• The computer will then boot from the HDD and after some time, a Confirmation Window will appear requesting a selection to be made before it can continue. 
• Select OK to continue the process - This will wipe all the data/files and any configuration off this computer.

Warning

If the HP Sure Recover Splash Screen appears (see image below), DO NOT enter the 4 digit code. Instead, press the ESC key.

• The Kace system will then progress through the installation process.

•  Once the Launcher Installer (ZLVR Launcher) window appears, input your Portal Credentials and click Login.

• Once your login is successful, click on the 'Next' button, to continue.

• On the 'Machine Configuration' page, select your Venue from the 'Sites' drop-down field and select the machine type.

Caution

Ensure you select the correct 'Site' from the drop-down field.

• On the 'Machine Name' page, check the 'Rename Machine' checkbox and input the name of the PC.

Danger

The PC must be named according to the standard naming convention as seen on the ZL labels on each machine. For example;

If you do not name the PC as per the standard naming convention, the image will not install all the applications for it to run correctly.

• Click on the 'Next' button, to continue.
• On the 'Install' page, click on the 'Install' button, to continue.

• On the 'Install Completed' page, click on the 'Finish' button to complete the ZLVR Launcher Install Wizard.

• The computer should then reboot a few more times while the remainder of the imaging process finishes.

• Once the rebooting is done, the imaging process is complete.
• Depending on the Machine Configuration chosen for the newly-imaged PC, it may attempt to connect to the Content Server.

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Article Keywords/Phrases:
Gen 3 Imaging Drive
Upgrade image for Gen 3