Exploring the Zero Latency VR Help Centre

A quick guide to help you find answers, troubleshoot issues, and make the most of your Zero Latency VR experience

What is the Help Centre?

The Zero Latency VR Help Centre is your central hub for support, FAQs, booking help, and experience guidance.

Whether you’re booking your first session or deep into headset setup, the Help Centre is built to get you answers fast. Here’s a quick visual breakdown of what you’ll see when you arrive.

What's in each Category?

• 1. Getting Started: For brand new operators setting the stage
     • Finding a Lease
     • Software & Tools
     • Zero Latency Portal
  2. Setup & Installation: Hardware, layout and system build
     • Venue Design & Fitout
     • Ticketing & Website Setup
     • System Installation
  3. Build Your Team Everything for onboarding and training
     • Hiring
     • Team Training
     • Managing Customer Flow
  4. Selling Tickets: Marketing essentials
     • Campaign Strategies
     • Booking System
     • Finance & Reporting
  5. Running Your Venue: Day-to-day operations and best practices
     • Maintenance & Troubleshooting
     • System Operation
     • Incident Reporting
  6. Community Highlights: Learn from others and share your wins
     • Growth Tactics
     • Lessons Learned
     • Operator Stories
  7. Submit a Ticket: Direct access to Client Services when you need support
  8. Product Updates: Latest platform news and technical changes
     • Known Issues
     • Feature Roadmap

• Pinned Articles (Community Newsfeed):
  See urgent updates or key announcements. These are refreshed regularly and help highlight experience-specific info.

• Live Chat with Client Services:
  Need help from a human? Tap the chat bubble in the lower right corner. This connects you to our support team during service hours.

• Language Selector:
  Choose your preferred language from the dropdown in the top-right corner of the screen.

How to Navigate

1. Orient yourself on the homepage - When you first arrive, you’ll see a clean layout with a bold search bar and easy-to-scan categories. These are designed for speed: either type a question or browse by topic
   
   
2. Use the Search Bar — Looking for something specific? Type keywords like “booking help,” “game requirements,” or “arrival times.”
   
   
3. Explore by Category — Browse the main sections like Build Your Team, Selling Tickets, and Running Your Venue.
   
   
4. Click into Articles — Each article gives clear, step-by-step instructions and visuals to guide you through questions or troubleshooting.
   
   
5. Reach Out if Needed — Scroll to the bottom of any article to submit a request or message our support team directly.
   
   

Instant Help with Generative Answers

When you type a question into the Help Centre search bar, you might notice an answer appears right below—before you even click on an article. That’s not magic (though it’s close). It’s our built-in AI assistant at work.

What it does:
The Help Centre uses Zendesk’s AI to generate a direct answer to your question using the content from our official support articles. It highlights the most relevant details instantly—no clicks needed.

Where you’ll see it:
Right beneath the search bar after you hit enter on your question.
It looks like a mini article preview, with the option to “Read full article” for more.

Why it's useful:

• It speeds things up when you’re in a hurry

• You get straight to the point without hunting through categories

• It’s especially handy on mobile or when you're in the venue

What to know:
This AI doesn’t make stuff up. It only pulls from real articles written by our team. But if your situation is specific—like venue policies or a technical issue mid-game—click through or contact support for tailored help.

Pro Tip: If you're not sure what to search for, browse the Community Newsfeed on the homepage—these change based on what other players are asking!

Troubleshooting Tips

• Can’t find an article? Try using simpler keywords or browse the main category sections instead.
• Page not loading? Check your internet connection or try opening in a different browser or device.

If you can’t find what you need, submit a request and one of our friendly team members will get back to you.