What is Zendesk?

Introduction

Zendesk is a platform that you will become very familiar with during your journey with Zero Latency.

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  Zendesk

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Zendesk

Zendesk hosts the Zero Latency VR Knowledge Base, providing you with written and visual instructions on troubleshooting procedures, as well as reference materials for you and your team. Zendesk should always be your first point of reference to troubleshoot an issue before escalating it to the Client Services team. 

Zendesk is also a support ticketing system that you will use to communicate with our Client Services team members to receive guidance on how to manage and troubleshoot issues e.g. problems with backpacks, the Portal or a game, once you are operational.

It is important to familiarise yourself with Zendesk and create a habit of communicating with our Client Services team about issues early.

Please do not hesitate to ask for help, we are here to help and support you.

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How to use Zendesk?
How does Zendesk work?
What is Zendesk?