How to Manage 'Users' in the ZL Portal

Introduction

'User' accounts within the ZL Portal need to be created for each member of venue staff. Each role grants access to specific pages on which Users may carry out specific tasks. The Operations Manager can create and modify User accounts and control User access.

Who can use this feature?

Any user that has access to the "Users" user permission can use this feature.

If you do not have access to this feature, please speak to your Operations Manager.

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On this page:

  How to Access the 'Users' Page on the ZL Portal

  How to Search for a User

  How to Reset a User's Password

  How to Activate or Deactivate an Existing User

  How to Create a New User

  'User Role' vs 'User Access'

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How to Access the 'Users' Page on the ZL Portal

• Click on the "Users" link.

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How to Search for a User

There are two ways you can search for users.

1. You can use the search bar by entering their name or email.
2. You can manually search the list of all the accounts.

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How to Reset a User's Password

• Click the user's name, and click Reset Password.
• The user will then receive an email from Zero Latency.

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How to Activate or Deactivate an Existing User

If you would like to activate/deactivate an existing user, it can be done on the Users page.

• Click Edit User and check the Active checkbox to suit.
• Click Save.

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How to Create a New User

Click Add User, fill in user's details, and apply permissions to suit. It is recommended that all users have at least the "Game Master" tag.

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'User Role' vs 'User Access'

The access you give your staff will depend on what roles and responsibilities they have. Use this table as a guide:

USER ROLE	ACCESS to be GRANTED
Game Masters	Bookings, Refunds, and Cancellations Sessions Survey Results
Service Technician	Bookings, Refunds, and Cancellations Players Sessions Survey Results View Hardware
Operations Manager	Admin Bookings, Refunds, and Cancellations Bypass Booking Time Code Vouchers Finance Reports Gift Vouchers Global Website Information Players Promotion Codes  Sessions Survey Results Users View Hardware

NOTE: 'Admin' access includes: Open Times, Pricing, Email Templates, Content and Customer Portal. Because of the privileges 'Admin' access grants a User within the ZL Portal, only Client Services can grant this access.

To add 'Admin' access to an existing User in the ZL Portal, submit a Zendesk ticket to Client Services.

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Article Keywords/Phrases: 

Understanding the users page on the portal
Users overview
Staff accounts