Content and Support Invoicing

Introduction

Content and Support is invoiced in arrears, after your obligation to the customer has been expended (after the game has been played by the customer).

This means that any payments made to your company that have not yet played are not counted as valid for Content and Support charges as Zero Latency has not yet assisted you to meet your obligation of those players having the experience. 

---

On this page:

  Calculating Content and Support 

  Content and Support - Ticket Price

  Content and Support - Game Results

---

Calculating Content and Support

At around the 2nd of each calendar month, the previous months Content and Support is calculated. The calculations are:

• Singapore operates in SGD currency and is invoiced by Zero Latency in AUD.
• Gross Revenue: SGD$1,070.00 (This can be obtained from the Billing Report (Paid Sessions Run) report, made up of paid and credited values).
• Effective Local Tax: 7% (This is configured during initial site deployment. It reflects the value that is taxed locally).
• Net Revenue: SGD$1000.00 (Note that tax is calculated on top of Net Value. Therefore, the net value is not simply 93% of the Gross).
• Content and Support Rate: 18% (As per Customer Agreement).
• Total Amount Charged: SGD$180.00
• Exchange Rate: 0.998986 (Midmarket rate obtained from Morningstar).
• Invoicing: AUD$179.82

Invoices will usually be provided on the 3rd of the month via email. Some clients who are engaged with the Withholding taxes scheme may have a delay as these calculations are performed manually.

  Back to top

Content and Support - Ticket Price

Content and Support is calculated based on the ticket price registered as ‘Paid’ at the time of booking. For new bookings made via the Zero Latency Portal, it is imperative that the ticket price reflects the exact payment that was received from the customer for the booking. 

For example, if a customer redeems a 20% promotional code at the time of booking, remember to apply the 20% discount code so that the paid amount reflects the exact payment that was received.

It is your responsibility to ensure that the paid ticket price is correct in the Portal.

  Back to top

Content and Support - Game Results

Content and Support is calculated on a booking’s Game Result. If a session is a no-show and does not attend their booking, you will not be charged Content and Support for the booking. 

To check whether you've been charged for a booking, please check the Billing Report. Click on the booking date and check whether there is a Game Result for the corresponding time of the booking. 

• If there is a corresponding Game Result for the booking date and time, then you will be charged the Content and Support fee. 
• If there isn’t a corresponding Game Result for the booking date and time, then you will not be charged the Content and Support fee. 

  Back to top

Article Keywords/Phrases: 

Content & support invoicing
Invoicing
ZL invoice