[New Portal] Support Overview

Introduction

The Support page forwards you to the Knowledge Base (to training material) and to the Ticketing system (to contact Zero Latency Client Services).

Who can use this feature?

Any user that has access to the Zero Latency Portal can use this feature.

If you do not have an account, please speak to your Operations Manager.

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On this page:

  How do I access the "Support" page?

  How do I log into the Knowledge Base?

  How do I use the Knowledge Base?

  How can I log a ticket to Zero Latency Client Services?

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How do I access the "Support" page?

• The support page can be accessed from your profile dropdown. 

  

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How do I use the Knowledge Base?

• Depending on your level of access, you will see different categories on the home page.

Category	Description
Getting Started	New owner info and general ZL overview
Setup & Installation	Info for initial venue setup and deployment.
Build Your Team	Operational and technical guides.
Selling tickets	Marketing guides and strategies
Running your venue	Best practices and further troubleshooting guides.
Community Highlights	Community updates and release notes
Troubleshooting	Maintenance and troubleshooting guides alongside info on how to get in touch with support.
Product Updates	Release notes about current products, roadmaps for future products, and game content updates.

• You can also search for an article using the search bar.

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How can I log a ticket to Zero Latency Client Services?

There are two ways you can log a ticket.

1. You can email Client Services
2. You can log a ticket through the Zendesk ticketing system. The option to do so is listed under the profile tab of the portal. 

• Please fill out the form with as much detail as possible so that the support team can help you more efficiently.
• There is an option to add a photo, a video or other files.

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Article Keywords/Phrases: 

Understanding the support page on the portal
Support overview