Understanding the Utilisation Dashboard

Introduction

The Utilisation dashboard shows how much of your available capacity is actually being used. It looks at this two ways: Slot Utilisation (how full your scheduled slots are) and Open Time Utilisation (how much of your total open hours are booked). Together they tell you whether you have a demand problem, a scheduling problem, or neither.

Time Required

5 minutes

Tools and Equipment Required

• Operator Portal login

---

On this page:

  Key Metrics

  Slot Utilisation

  Open Time Utilisation

  Combined Breakdown

  Ways to Use This Dashboard

  Filters

---

Key Metrics

The cards at the top show Slot Utilisation, Booked Slots, Open Time Utilisation, and Booked Hours, each compared to the previous period.

  Back to top

Slot Utilisation

How full your scheduled slots run.

• Sessions, Booked Slots, and Total Slots - the raw numbers behind your slot utilisation percentage.
• Slot Utilisation Over Time - daily utilisation with the previous period alongside.
• Slot Utilisation by Day of Week - average fill rate per weekday.
• Slot Utilisation Heatmap - slot utilisation % by day of week and hour of day.
• Slot Utilisation by Package - how full each package's slots run.

  Back to top

Open Time Utilisation

How much of your total opening hours are booked.

• Total Open Hours, Booked Hours, Idle Bay Hours, and Sessions - the raw numbers behind your open time utilisation percentage.
• Open Time Utilisation Over Time - daily utilisation with the previous period alongside.
• Open Time Utilisation Heatmap - open time utilisation % by day of week and hour of day.
• Open Time Utilisation by Day of Week - average utilisation per weekday.

  Back to top

Combined Breakdown

Utilisation by GameSpace compares slot utilisation % and open time utilisation % for each of your game spaces, so you can see whether one arena is carrying more of the load than another.

  Back to top

Ways to Use This Dashboard

• Read Slot Utilisation and Open Time Utilisation together. High slot utilisation with low open time utilisation means the slots you offer fill well, but large parts of your open hours have nothing scheduled: there may be room to add slots in busy windows.
• Use the heatmaps to find your consistently empty hours. These are candidates for reduced opening hours, off-peak pricing, or targeted group bookings rather than staffed idle time.
• Idle Bay Hours is a direct cost signal. If it's climbing, check whether your open hours still match when customers actually book.
• Slot Utilisation by Package shows which packages reliably fill their slots. Packages that always hit 100% may support more slots or a price increase; packages that rarely fill may need fewer.

  Back to top

Filters

Use the controls at the top of the dashboard: Scope (This venue or All venues), Date range, Compare to, Group by, and Packages, plus the GameSpace selector to narrow the view to a single game space.

  Back to top

Article Keywords/Phrases: 
utilisation
utilization
dashboard
slot utilisation
open time
booked slots
idle bay hours
capacity
heatmap