[New Portal] Setting up payment processing fees

Introduction

This article will explain how to set up processing fees for your online bookings.

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On this page:

  What is payment processing fees?

  Where to set it up

  Does Zero Latency charge me for these fees?

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What is payment processing fees?

• The payment processing fee is charged to customers when they purchase a ticket via your Booking System.
   
• Please note: It's important to ensure this action complies with any applicable laws that relate to your business. If you are unsure if such laws apply, please consult with your legal counsel.
   
• There will also be a charge when customers purchase a Gift Voucher online.
   

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Where to set it up

• You can set it up in the Portal by visiting Settings > Booking System then scrolling down to "Payments" and adding the processing fee charges (Stripe/Paypal/Checkout).

You have the option to:

• Enter a fixed amount (this is a base price, that does not change regardless of how much is being spent by your customer) or
   
• Use a percentage (this will calculate a percentage of the total price after tax and discounts).

Info

You only need to put in the percentage that you’re being charged by the payment gateway: Zero Latency has set the feature up to automatically calculate the fees the third party payment gateway will charge so that your costs are covered accurately.

An example of how processing fees will apply to online booking payments:

An example of how processing fees will apply to online Gift Voucher payments:

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Does Zero Latency charge me for these fees?

• Processing fees will not apply to Portal or cash payments.
  
   
• Tax will not be applied to the fees and billing reports will not include processing fees as revenue.

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Article Keywords/Phrases: 

Processing fees
Transaction fees