[New Portal] Settings: Booking System Follow
Introduction
This section of the Portal allows you to customise specific settings on your Booking System.
Who can use this feature?
Any user that has access to the "Admin" user permission can use this feature.
If you do not have access to this feature, please speak to your Operations Manager.
How do I modify the Booking Alert?
How do I enable a Group Booking link and modify the URL/message option?
How do I modify the Important Information Alert?
How do I add a Payment Gateway, Line Description & Payment Gateway Fees?
How do I add Facebook and Google Analytics?
What should I do if the Booking System page is not displaying correctly?
How do I customise the Tax Invoice template?
How do I access this page?
- To access this page, click on the "Settings" button.
- Click on the "Booking System" tab
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Please note, you can only change these settings if you have the "Admin" user permission in the Portal.
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Now you have access to change some of the booking system settings.
How do I modify the Booking Alert?
You can enable an "Alert Message to display" under the "News and Promotions Banner" section in the Booking System.
Text Guides:
- Up to 120 characters will display in the ‘collapsed’ view to the end user on mobile.
- Text longer than 120 characters will display one the banner is ‘expanded’, ensure it is less than 400 characters for optimal user experience and to avoid overwhelming users.
NOTE: this banner only supports one language, please use the most commonly used language for your venue.
Custom links can be created using this format:
<a href="URL" target="_blank">Link Name</a>
How will the banner display to the end user?
Collapsed: Displays approx. 2-3 lines on mobile and the option to click ‘see more' for more.
Expanded: Displays up to 800 characters, however max 400 characters is recommended for ease of reading for end-user.
How do I enable a Group Booking Link and modify the URL and message to customers?
- To enable a Group Booking, tick checkbox Show Group Booking Link. This will now enable the option to offer Group Bookings to customers.
- Group Booking Link URL: If you have your own custom group booking URL, enter that URL into this field, the booking system will then redirect customers to that page.
- Group Booking Message Option: If you don't have a custom group booking link, you can select from a pre-selected list of group booking messages to display to customers. The options include
- Corporate, School and Social events
- Corporate and School events
- Corporate and Social events
- Corporate events
- Social events
- If you enable this, it will display under the "Choose how many players" section of the Booking System.
How do I modify the Important Information Alert?
You can enable an "Alert Message to display" under the "News and Promotions Banner" section in the Booking System.
Custom links can be created using this format:
<a href="URL" target="_blank">Link Name</a>
Example of display:
How do I modify the FAQ URL?
- You can customise the FAQ URL.
- If there is no URL in this field, then the default Zero Latency FAQ link will be displayed (https://www.zerolatencyvr.com/faqs).
- This will be displayed under the "Important Information" section in the Booking System.
How do I add a Payment Gateway, Line Description & Payment Gateway Fees?
- This is now it's own section in the portal under "payments".
The Payment Gateway is important for taking payments on the Booking System. The payment gateways that can be used include:
- Paypal
- Stripe
- Checkout
Caution
If no payment gateway is set up, you will not be able to take online bookings.
To set up the payment gateway, you must first have an account set up with your choice of Payment Gateway.
Then you will need to contact Zero Latency Support. They will guide you through the process to ensure that it is secure and set up correctly. Each Payment Gateway will have its own setup process.
How can I set up PayPal?
To set up PayPal in the Portal, we require:
- PayPal Key
- Secret
You will be able to find these details in your PayPal account. Please send these details to Zero Latency Support and they will link the account to the Portal.
How can I set up Stripe?
- Once Zero Latency Support enable Stripe for you, you can link your account within the Portal.
- Go to the Settings > Payments and click the "Connect with Stripe" button.
- Then click on the "Sign In with Stripe to Connect" button.
- Then log into your account.
- Ensure your details are correct, then click on the "Authorize Access to this Account" button.
- If the process worked you should receive a message that advises the account was properly linked.
- If you have any issues, please contact Zero Latency Support.
- You can also add a Payment Line Description, this allows you add a description for your payment gateway. This is very helpful for clients who have multiple venues.
How can I add the Payment Gateway Fee?
You can charge a processing fee to customers when they purchase a ticket via your Booking System.
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It's important to ensure this action complies with any applicable laws that relate to your business. If you are unsure if such laws apply, please consult with your legal counsel.
There will also be a charge when customers purchase a Gift Voucher online.
You can set it up in the Portal by visiting Settings > Booking System then scrolling down to "Payments" and adding the processing fee charges (Stripe/Paypal/Checkout).
You have the option to:
- Enter a fixed amount (this is a base price, that does not change regardless of how much is being spent by your customer) or
- Use a percentage (this will calculate a percentage of the total price after tax and discounts).
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You only need to put in the percentage that you’re being charged by the payment gateway: Zero Latency has set the feature up to automatically calculate the fees the third party payment gateway will charge so that your costs are covered accurately.
- Processing fees will not apply to Portal or cash payments.
- Tax will not be applied to the fees and billing reports will not include processing fees as revenue.
An example of how processing fees will apply to online booking payments:
An example of how processing fees will apply to online Gift Voucher payments:
How do I add Facebook and Google Analytics?
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This has been moved to the "Location and Socials" section of the portal.
- If you would like to add Facebook or Google Analytics, you will need to enter your details in these fields.
- For more information please read: How do I set up Facebook Pixel?, How do I set up Google Ads? and How do I set up Google Analytics?.
How do I customise the Tax Invoice template?
The tax invoice template can be customised in the Settings: Booking System page. Ensure you include the appropriate details such as the business name the invoice is being provided from and the local tax requirements like the businesses tax number.
To do so;
- Browse to Settings
- Browse to Booking System
- Edit the field titled Invoice template
The fields that can be used are;
| Placeholder | Description |
| {PaymentId} | The globally unique identifier of the Zero Latency payment. This can be correlated to back-end Stripe data. |
| {Date} | The date the payment was created. |
| {DateTime} | The date and time the payment was created. |
| {Item} | The package name purchased |
| {Quantity} | The number of tickets purchased |
| {Price} | The total price of the package |
| {Fee} | Any fees applied to the booking (See Setting up payment processing fees) |
| {Tax} | The tax applicable to the purchase. |
| {Total} | The total cost after tax and fees. |
| {Vouchers} | Any vouchers or credits used. |
| {Paid} | The actual paid value of the booking. |
| {FullName} | The name of the purchaser. |
| {Item} | The package name + date/time of purchase. |
| {VenueName} | The name of the venue. |
| {Address} | The address of the venue. |
| {PhoneNumber} | The phone number for the venue. |
| {VenueEmail} | The email address of the venue. |
Note that if there is no value for Fees or Vouchers, these lines will be hidden.
Article Keywords/Phrases:
Booking System Settings
How do I change the settings in the booking system?
Payment Gateway
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