How do I troubleshoot the Wrist Tracker not powering on with the Controller?

Introduction

The following will provide guidance on troubleshooting a Wrist Tracker that is not powering on while connected to the Controller.

Time Required

30 minutes

Tools and Equipment Required

• Controller & Wrist Tracker
• Spare USB-C Cable (if required)
• Service Technician Tools

---

On this page:

  Flow Chart

  Step 1: Check the USB-C Connection to the Wrist Tracker

  Step 2: Check the USB-C Connection to the Controller PCB

  Step 3: Replace the USB-C Cable with a Spare

  Step 4: Contact Client Services

---

Flow Chart

• Below is a flow chart of the steps to take in order to resolve the power issue with the Wrist Tracker. 

  Back to top

Step 1: Check the USB-C Connection to the Wrist Tracker

• Ensure the USB-C cable is firmly plugged into the rear of the Wrist Tracker. A re-seat of the cable may be required.
• Check for correct functionality after the cable has been re-seated.

Info

Turning on the Controller will also turn on the Wrist Tracker.

Info

If the tracker becomes unplugged, then the button presses will not be transmitted to the headset.

  Back to top

Step 2: Check the USB-C Connection to the Controller PCB

• Open the controller by removing the Wrist Tracker & mount, Controller sling, LED Ball clamp and Pump, then remove the screws on the chassis. 
• Check that the USB-C cable is securely plugged into the Controller PCB.
• Check for correct functionality after the cable has been re-seated.

Warning

It's possible to test if the Wrist Tracker has power while the chassis is open.

  Back to top

Step 3: Replace the USB-C Cable with a Spare

• Locate the spare USB-C cable found in the Spares Kit. 
• Replace the USB-C cable with the spare. 
• Check for correct functionality after the cable has been re-seated.
• Close the controller by screwing in the screws and reattaching the Pump, LED Ball clamp, Controller sling and Wrist Tracker & Mount.

  Back to top

Step 4: Contact Client Services

• Log a ticket to Client Services with the details of the issue and what troubleshooting steps have been attempted in order to resolve the issue. 

  Back to top

Article Keywords/Phrases: 
Wrist Tracker
Wrist Tracker not powering on
Tracker not working 
Controller not powering Wrist Tracker