How do I troubleshoot the Wrist Tracker not powering on with the Controller? Follow
Introduction
The following will provide guidance on troubleshooting a Wrist Tracker that is not powering on while connected to the Controller.
Time Required
30 minutes
Tools and Equipment Required
- Controller & Wrist Tracker
- Spare USB-C Cable (if required)
- Service Technician Tools
Step 1: Check the USB-C Connection to the Wrist Tracker
Step 2: Check the USB-C Connection to the Controller PCB
Step 3: Replace the USB-C Cable with a Spare
Step 4: Contact Client Services
Flow Chart
- Below is a flow chart of the steps to take in order to resolve the power issue with the Wrist Tracker.
Step 1: Check the USB-C Connection to the Wrist Tracker
- Ensure the USB-C cable is firmly plugged into the rear of the Wrist Tracker. A re-seat of the cable may be required.
- Check for correct functionality after the cable has been re-seated.
Info
Turning on the Controller will also turn on the Wrist Tracker.
Info
If the tracker becomes unplugged, then the button presses will not be transmitted to the headset.
Step 2: Check the USB-C Connection to the Controller PCB
- Open the controller by removing the Wrist Tracker & mount, Controller sling, LED Ball clamp and Pump, then remove the screws on the chassis.
- Check that the USB-C cable is securely plugged into the Controller PCB.
- Check for correct functionality after the cable has been re-seated.
Warning
It's possible to test if the Wrist Tracker has power while the chassis is open.
Step 3: Replace the USB-C Cable with a Spare
- Locate the spare USB-C cable found in the Spares Kit.
- Replace the USB-C cable with the spare.
- Check for correct functionality after the cable has been re-seated.
- Close the controller by screwing in the screws and reattaching the Pump, LED Ball clamp, Controller sling and Wrist Tracker & Mount.
Step 4: Contact Client Services
- Log a ticket to Client Services with the details of the issue and what troubleshooting steps have been attempted in order to resolve the issue.
Article Keywords/Phrases:
Wrist Tracker
Wrist Tracker not powering on
Tracker not working
Controller not powering Wrist Tracker
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