How do I troubleshoot Controller & Wrist Tracker Connection issues? (Controller LED Flashing Yellow)

Introduction

The following will provide guidance on troubleshooting the Controller with the LED ball flashing yellow. 

Info

The yellow flashing light will be displayed on the Controller LED ball when the connection between the Controller PCB and the Wrist Tracker cannot be established.

Time Required

30 minutes

Tools and Equipment Required

• Controller
• Spare USB-C Cable (if required)
• Service Technician Tools

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On this page:

  Flow Chart

  Step 1: Check the USB-C Connection to the Wrist Tracker 

  Step 2: Power cycle the Controller

  Step 3: Power cycle the Wrist Tracker

  Step 4: Inspect the USB-C cable

  Step 5: Contact Client Services

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Flow Chart

• Below is a flow chart of the steps to take in order to resolve a Controller LED ball flashing yellow.

 

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Step 1: Check the USB-C Connection to the Wrist Tracker

• Ensure the USB-C cable is firmly plugged into the rear of the Wrist Tracker. A re-seat of the cable may be required.

Info

Turning on the Controller will also turn on the Wrist Tracker.

Info

If the tracker becomes unplugged, then the button presses will not be transmitted to the headset.

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Step 2: Power cycle the Controller

• Turn off the controller and wait 5 seconds before turning it back on. 
• This is to re-initiate the connection between the controller and the Wrist Tracker. 

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Step 3: Power cycle the Wrist Tracker

• Turn off the controller.
• Press and hold the small power button on the Wrist Tracker until the 'L' and 'R' lights turn off.
• Turn on the controller. 

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Step 4: Inspect the USB-C cable

• Complete steps 2 and 3 of “How do I troubleshoot the Wrist Tracker not powering on with the Controller?“. 

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Step 5: Contact Client Services

• Log a ticket to Client Services with the details of the issue and what troubleshooting steps have been attempted in order to resolve the issue. 

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Article Keywords/Phrases: 
Yellow flashing
Yellow LED Ball
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LED colours